Support is available for Nimble and the Paremus Service Fabric, please see below for the options.
If you are a customer and require support please click here.
Nimble
The Nimble Distribution is available with Standard or Premium Support. Support options for Nimble Core are available on request for customers who have purchased Nimble Core perpetual licenses.
Nimble Distribution
Support Level
Standard
Premium
Hours of cover
Mon -Fri, 09.00hrs to 17.30hrs
GMT/BST exc Bank & Public Holidays
24 hours per day, 7 days
per week, 365 days per year
Email support
Mon - Fri - 48 hour response guarantee
24 x 7 x 365 -24 hour response guarantee
Telephone support
For service interrupting issues
No. of support incidents per annum
5
Unlimited
Access to online bug tracking system
1 named contact
3 named contacts
Access to bug fixes, patches and upgrades
Error rectification for reported defects
Priority 2
Priority 1
Source Code Access
Nimble Core
Support is available up to 24 hours per day, 7 days per week, 365 days per year for customers who have or intend to purchase Nimble Core perpetual licenses. Please contact us to discuss your support requirements.
Paremus Service Fabric
We offer two levels of support for the Paremus Service Fabric – Standard and Premium:
Support Level
Standard
Premium
Hours of cover
Mon-Fri, 09.00hrs to 17.30hrs
GMT/BST exc Bank & Public
Holidays
24 hours per 7 days
per week
Work-arounds and patches
Support Center access
Software updates
Telephone support
Email support
For further information on Product Support for the Paremus Service Fabric, please refer to your Support Agreement or contact us.
